Privacy Policy

Leo & Bamba is an online shop for handmade dog collars and accessories from South Africa. We are based in Nunspeet, the Netherlands and can be reached at hello@leoandbamba.nl.

We only collect data that is necessary to process and deliver your order. This includes:

• Name and address details
• Email address
• Phone number (if provided)
• Payment details (processed by our payment provider — we do not store payment data ourselves)
• Order history

Through Google Analytics we collect anonymous visitor data such as page visits, session duration and device type. This data cannot be traced back to you personally.

We use your data exclusively for:

• Processing and delivering your order
• Responding to questions and customer service
• Improving our website through anonymised analytics data

We never sell your data to third parties and do not use it for marketing purposes without your consent.

We do not retain your personal data longer than necessary. Order data is retained for as long as legally required — in the Netherlands this is 7 years for financial records. Other data is deleted as soon as it is no longer needed.

We only share your data with parties that are necessary for fulfilling your order:

• PostNL — for the delivery of your package
• Our payment provider — for processing your payment
• Google Analytics — for anonymised website statistics

All of these parties process your data exclusively on behalf of Leo & Bamba and in accordance with applicable privacy legislation.

Under the GDPR you have the following rights:

• Right of access — you can request what data we hold about you
• Right to rectification — you can have incorrect data corrected
• Right to erasure — you can request deletion of your data
• Right to object — you can object to the processing of your data
• Right to data portability — you can request your data in a readable format

To exercise your rights please contact us at hello@leoandbamba.nl. We will respond within 2 business days.

We use functional cookies that are necessary for the operation of the website, and analytical cookies via Google Analytics. For analytical cookies we ask for your consent via a cookie banner. You can refuse or delete cookies at any time via your browser settings.

We take the protection of your data seriously and take appropriate technical and organisational measures to prevent misuse, loss and unauthorised access.

If you have a complaint about the way we handle your data please contact us at hello@leoandbamba.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.

We may update this privacy policy from time to time. The most current version is always available on our website. We will notify you by email at hello@leoandbamba.nl of any significant changes.